Something has happened, and your customers need real support today

You already know the situation is bad. Here is what you need from a provider, in the order you will need it.

• We answer. Every enquiry gets a reply from a person within 2 hours, 8am to 8pm UK time, seven days a week. WhatsApp reaches us fastest. That is not a slogan, it is the reason to call us rather than the provider who replies on Tuesday.
• The therapists are real and checkable. UK professional registration, current indemnity insurance, individually vetted on a video call before they see anyone. Registration numbers available for verification. The detail is on the clinical governance page, which you can forward to your legal team without editing it.
• It is independent of you, and that protects you. The programme runs on our platform. You never become the holder of anyone's health data, and the support reads as genuine to the people receiving it precisely because it is not coming from inside the organisation they are upset with.
• It can be standing in days. The panel exists, the platform exists, the payment and booking rails exist. What takes time is briefing therapists properly and reserving their hours, and that is measured in days.

A bounded engagement with four parts, agreed in one call and documented in one page.

• Mobilisation. A one-off set-up: briefing the therapists on the situation, agreeing how affected people reach us, building the page they book through, and agreeing the reporting.
• Reserved weekly capacity. A block of therapist hours held for your people each week, so nobody you have promised support to joins a queue.
• Fifty-minute sessions. Each person gets a free fifteen-minute call with the therapist they choose before any paid session, so they are not allocated a stranger at the worst moment of their year.
• A fixed initial term. Long enough that people receive a course of therapy rather than a gesture. Why that matters is set out on how many sessions actually help.

Costs follow that structure: a mobilisation fee, a per-session fee, a weekly minimum and a term. We quote in the first conversation. Publishing a price list would be quicker for us and wrong for you, because the number that matters depends on how many people you are supporting and how fast.

This is the part most organisations want to argue with, so here is the argument in full.

Session records and bookings are special category health data under the UK GDPR. Held inside your systems, your organisation becomes the controller of a set of records about the mental health of people who are, at that moment, unhappy with you. That is an uncomfortable position on its own. It becomes considerably more uncomfortable if any of those people later become claimants.

There is a second reason, and it is the one that decides whether the programme works at all. The thing that makes the offer credible to the person receiving it is that the support is independent of the company paying for it. A customer who believes their therapist reports back to you will not use the therapy, or will use it and say nothing. Independence is not a compliance nicety here. It is the mechanism.

We link the programme from wherever you want, in whatever wording your communications team needs. It is the data that stays with us, not the branding.

We will not tell you that funding therapy limits your legal exposure. It does not, and a provider who says otherwise is selling you something they cannot deliver.

We will not promise capacity we have not checked. If more people need support than we can properly staff, you will hear that before you sign, not after.

And we will not show you a case study, because we have not run one of these and we are not going to invent one. What we can show you is the governance, the panel and how fast we answer.